Privacy Policy

Your privacy is our priority. This policy explains how we collect, use, and protect your personal information.

Last updated: August 16, 2025

Our Commitment to Privacy

At GlowHire, we understand that your career information is deeply personal. We're committed to protecting your privacy and being transparent about how we handle your data. This policy applies to all our services and explains your rights regarding your personal information.

Information We Collect

  • Personal Information: Name, email address, professional details when you create an account
  • CV Content: The documents and text you upload or input for enhancement
  • Usage Data: How you interact with our platform, features used, and performance metrics
  • Payment Information: Billing details processed securely through Stripe
  • Technical Data: IP address, browser type, device information for security and optimization

How We Use Your Information

  • Provide AI-powered CV enhancement and career development services
  • Process payments and manage your subscription
  • Improve our services through anonymous usage analytics
  • Send important account updates and service notifications
  • Provide customer support and respond to your inquiries
  • Ensure platform security and prevent fraudulent activity

Information Sharing

  • We never sell your personal information to third parties
  • OpenAI processes your CV content for enhancement (covered by their privacy policy)
  • Stripe handles payment processing with bank-level security
  • Anonymous, aggregated data may be used for research and improvement
  • Legal compliance: We may disclose information if required by law

Data Security

  • End-to-end encryption for all data transmission
  • Secure cloud storage with enterprise-grade protection
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements for our team
  • Automatic data backup and disaster recovery procedures

Your Rights

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and data
  • Portability: Export your data in a standard format
  • Objection: Opt out of certain data processing activities
  • Restriction: Limit how we process your information

Data Retention

  • Account data: Retained while your account is active
  • CV content: Deleted 30 days after account termination
  • Payment records: Kept for 7 years for accounting compliance
  • Support tickets: Retained for 2 years for quality improvement
  • Usage analytics: Anonymous data may be retained indefinitely

International Data Transfers

GlowHire operates globally and may transfer your data to countries outside your residence. We ensure all transfers comply with applicable data protection laws, including GDPR for EU residents and CCPA for California residents.

EU Residents (GDPR)

You have additional rights under GDPR, including the right to lodge complaints with your local data protection authority.

California Residents (CCPA)

You have the right to know what personal information we collect and how it's used, as well as the right to delete your information.

Questions About Privacy?

If you have questions about this privacy policy or how we handle your data, we're here to help. You can also exercise your data rights by contacting us.

Contact Privacy Teamprivacy@glowhire.com

We may update this privacy policy from time to time. We'll notify you of any material changes via email or through our platform.

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